The Premier Membership Association and Certification Body for the Technical Service and Support Industry
HDI is the premier membership association and certification body for the technical service and support industry. At 150,000 people strong, HDI is an active community of industry professionals looking to advance their careers and improve their support centers.
HDI Conference and Expo
The Technical Support Industry’s Most Comprehensive Event
This IT service and technical support conference addresses the needs of the entire team—from seasoned directors to frontline analysts—and provides valuable insight into how formal procedures, processes, and industry tools can improve service and support performance.
Empowering Contact Center Excellence for 30 Years
ICMI offers comprehensive resources for customer management professionals - from frontline agents to executives - who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you:
- Raise the strategic value of your contact center
- Optimize your operations
- Improve your customer service
ICMI Contact Center Connections
Reaching the Peak of Customer Service Excellence
ICMI Contact Center Connections inspires attendees to reach new heights, guide you in developing a rock solid CX program, and reveal how to create a customer-centric culture that fosters engagement and peak performance from their team.
ICMI Contact Center Expo and Conference
The Most Comprehensive Program for Contact Center Professionals
ICMI Contact Center Expo unites professionals looking to further their knowledge in an industry in constant transformation. As customer expectations continue to rise, it’s up to us—the contact center professionals—to rise with them. ICMI Contact Center Expo is the contact center industry’s most essential educational and networking experience.
Service Management World
Serving the Unique Needs of Service Management and Technical Support Leaders
Powered by HDI, Service Management World is designed to meet the unique needs of service management and technical support leaders. Service Management World provides technology solution providers with the perfect platform to showcase your products to over 1,500 decision makers.